Polycom Required Service Plan Policy

Effective November 2, 2009, Polycom is requiring that a service order line item will be required with the sale of every Polycom video product.

Polycom feels that requiring a support contract with the sale of every video, infrastructure, and select voice solutions ensures that Polycom customers receive the best experience from their Polycom investment. It also ensures they are receiving consistent levels of service support during the first year, including important software upgrades and updates, technical telephone support, and advance parts replacement.

This is not our policy. This is a Polycom Policy which applies to all new Polycom videconference system purchases regardless of who the product is purchased from.